Shipping Policies
SHIPPING:
We really are a small family farm with a small but mighty team (of two) managing our shipping. We aim to provide the best experience for every one of our customers. Please review our shipping guidelines below and keep them in mind when placing orders.
If you have an issue that isn't covered below, please reach out to us at Orders@RandallLineback.com, and we'll help work through a solution.
Thanks for ordering—and for helping us save the incredible Randall Lineback breed!
Shipping Zones and Pricing:
**THESE ARE CURRENTLY BEING MODIFIED, SO PLEASE CHECK BACK FOR SPECIFIC INFORMATION ABOUT SHIPPING ZONES AND PRICING**
We are NOT responsible for thawing that may occur in transit for orders sent via 2-Day Standard shipping. We do guarantee that all shipments sent via expedited 2-Day Air or Overnight will arrive cold (if not fully frozen) and safe to eat.
Opening Your Package:
Please open your package immediately upon arrival. We aim for our products to arrive frozen, but some thawing may occur in transit. If your products are still cold to the touch, you can refreeze them immediately or refrigerate and consume them within 3 days. If products have arrived damaged in any way or somehow fully thawed/ not cool to the touch, please photograph them immediately (within 2 hours of delivery), then email us within 48 hours at Orders@RandallLineback.com. Please include a photograph of the shipping label as well as the contents.
We are not responsible for any thawing that may occur after delivery. The customer is solely responsible for properly storing the shipment after we receive the delivery confirmation.
Cancellation/ Change policy:
Any change in order including cancellations must be communicated to us as soon as possible. Once a shipping label has been applied to your order, we cannot guarantee a change or cancellation.
Unavailable Shipping Zones?
Unfortunately we are unable to ship to PO Boxes, APO, FPO, DPO, or International addresses. We currently only offer shipping to the continental US.
What do I do if I get a notification from the carrier that my order is delayed?
Unfortunately, we are no longer in control of your order once it leaves the warehouse. Use the tracking number provided in your shipping confirmation email to track your order, and call the carrier directly to discuss delays. We ship in insulated shippers and use ice packs and dry ice, so even a day’s delay may not be an issue. Once you receive your order, review it—if your products are still cold to the touch, you can refreeze them immediately or consume them (we recommend using thawed or semi-thawed products within 3 days). If a longer delay has caused products to arrive that cannot be used, please contact us immediately at Orders@RandallLineback.com. Please include a photograph of the shipping label as well as the contents.
Is a signature required for delivery?
No. All shipments are shipped with Signature Release. Packages will be delivered to the shipping address listed on your order with no signature required. We cannot ship to a Post Office Box.
How will I know you have received my order?
You will receive an e-mail Confirmation of your order.
How will I know that my order has been shipped?
Once the package is labeled for shipping, you will receive a Shipment Notification email with the tracking number directly from the carrier. Soon afterward, you will receive an email through our store with Shipping information as well. You can use the tracking number to track your shipment.
Refunds and Replacements:
Due to our robust and stringent food safety policies and procedures, and the perishable nature of our product, we cannot accept returns. In the event you are dissatisfied with your purchase, you must contact us within 2 business days of the receipt your order. Please see above for details regarding issues with thawed product. We reserve the right to limit refunds and replacements but will do our best to make things right.
Incorrect/ Spoiled/ Damaged Product
We must be informed if you receive spoiled product within 48 hours of receipt of your order, with photographs of the product taken within 2 hours of the delivery confirmation. After 48 hours we cannot guarantee refunds or replacements. Other defects must be reported within 5 business days from receipt of order. If you have any questions about the quality of your product, please contact us immediately at Orders@RandallLineback.com. Please include a photograph of the product’s label, as that contains important tracing information.